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A senior CRA official told MPs the agency is looking to roll out more ‘senior and standardized’ training and introduce ‘automation’ to improve the accuracy of CRA agents’ advice.
Auditor General Karen Hogan’s report said most callers waited an average of 31 minutes, with just 18 per cent of calls meeting the CRA service standard of within 15 minutes.
The Canada Revenue Agency says it has improved call centre delays and is on track to meet a December targets set by the federal Minister of Finance.
The measures will be rolled out in the upcoming federal budget, scheduled to be tabled on November 4, Prime Minister Mark Carney said.
The “Canada on Hold” campaign was launched last month with a focus on CRA call centres but has now been expanded to draw attention to staffing cuts across the agency.
The “Canada on Hold” campaign was launched last month with a focus on CRA call centres but has now been expanded to draw attention to staffing cuts across the agency.
An Edmonton tax consultant accused of stealing more than $32,000 from her former client is now facing charges and will appear in court in October.
New changes announced to the CRA’s Voluntary Disclosures Plan could make it easier to find ‘some financial relief’ during the next tax filing season.
“What we know is that when you owe the government money, they have no problem getting ahold of you,” Gord Johns, MP for Courtenay-Alberni, told Global News.
The Canada Revenue Agency has been given 100 days to improve services for Canadians after consultations with the federal Minister of Finance and National Revenue.