CRA says its owed more than $10B in COVID benefit payments
The CRA says that as of Nov. 30, it had disbursed $83.5 billion in COVID benefits to Canadians, including $45.3 billion for the Canada Emergency Response Benefit
Mailing in your taxes? CRA says changes are coming amid push to digital
The CRA says it’s making changes that could impact some tax filers who want to continue using paper forms and documents as it looks to shift towards a fully digital
CRA says it’ll hire 1,700 call centre staff ahead of busy tax season
Melanie Serjak, CRA assistant commissioner, told reporters Wednesday the agency is aiming to reach a total of about 4,500 agents to handle a “very high forecast” in demand.
Canada’s federal income tax brackets are changing in 2026
Changes could be coming next year for Canadian taxpayers that could see some paying less income tax as the result of a cut to the lowest income bracket.
CRA says AI will help boost call centre accuracy for taxpayers seeking info
A senior CRA official told MPs the agency is looking to roll out more ‘senior and standardized’ training and introduce ‘automation’ to improve the accuracy of CRA agents’ advice.
CRA gave accurate tax info to 17% of individual callers: AG report
Auditor General Karen Hogan’s report said most callers waited an average of 31 minutes, with just 18 per cent of calls meeting the CRA service standard of within 15 minutes.
CRA says it’s on track to meet call centre targets by deadline
The Canada Revenue Agency says it has improved call centre delays and is on track to meet a December targets set by the federal Minister of Finance.
Automatic tax-filing for low-income Canadians coming in 2025 budget: Carney
The measures will be rolled out in the upcoming federal budget, scheduled to be tabled on November 4, Prime Minister Mark Carney said.
Federal union expands campaign against Canada Revenue Agency cuts
The “Canada on Hold” campaign was launched last month with a focus on CRA call centres but has now been expanded to draw attention to staffing cuts across the agency.
Federal union expands campaign against Canada Revenue Agency cuts
The “Canada on Hold” campaign was launched last month with a focus on CRA call centres but has now been expanded to draw attention to staffing cuts across the agency.